Reflecting on and writing about customer service experiences has brought up the question – what is the employment experience like for those individuals who are responsible for or provide such poor service? Do they feel like valued employees? Do they even know what it feels like to be a valued employee? Do they believe that […]
Success Through Mindful Reflection
Recently, I had a conversation with a client who’s Strengths, for the most part, fall into the task domains of Strategic Thinking and Executing. Early in our relationship, I offered an exercise to help them identify and name their core values and a sense of purpose. I invited them to pick a stone from the […]
Strengths and The Inner Game of Leadership
My coaching practice focuses on ‘who you are as a leader’ vs ‘what you do as a leader’. There are many talented consultants, workshops and webcasts that are completely focused on ‘what you do as a leader’ – focused on the bottom line. In my 16 years of coaching leaders I’ve found that, while you […]
Deliver Results with Positive Leadership:
Positive leadership isn’t just a feel good exercise. It’s about delivering results as well. The best intentions don’t count unless you put principles into action. To reap the full benefits of positive leadership, you have to continually be conscious and intentional about using positive language. For example, instead of seizing on what your people do wrong, […]
Diana Gabriel, PPC