Have you ever attended a training session and heard one of the participants ask, “Where’s my boss?” As other people in the room shrug, the person laughs and says, “My boss needs to attend this workshop more than anyone in our company. And without our manager’s support, no one will use this.” This is bad […]
Does your Strategic Plan include your Career?
Career choices aren’t simply a matter of finding a good job, at an acceptable salary, with appropriate benefits. The quality of your work impacts your personal life, leading to satisfaction (or, conversely, dissatisfaction). One of the biggest reasons people come to see me for advice, is because they’re contemplating a career decision. Or they’ve made […]
When a Company or Organization Lacks Empathy
Some business executives dismiss the need for empathy, favoring the more concrete and defensible virtues of rational analysis. They have a point. So did Blockbuster executives when faced with Netflix’s debut. Blockbuster witnessed Netflix’s dramatic growth in the very early 2000s and chose to do nothing. Company leaders saw the world from a solitary vantage […]
In Another’s Shoes
What’s the best way to keep an eye on what your customers need and want? I’ve been reading about empathy in Wired to Care: How Companies Prosper When They Create Widespread Empathy, by Dev Pataik and Peter Mortensen. The authors make a case for better customer contact in business strategy planning. Modern technological improvements in […]
Creating What You Dream About for Your Life (Part 2)
Choose Leadership (part 2)
How to Inspire Leadership If you’re an employee, how do you step into a leadership role? If you’re a leader, how do you encourage staff to step up? Here are some suggestions: Trust. Leaders need to create it and employees need to, well, trust. If your words and actions are just lip service, employees will […]
Diana Gabriel, PPC