Some business executives dismiss the need for empathy, favoring the more concrete and defensible virtues of rational analysis. They have a point. So did Blockbuster executives when faced with Netflix’s debut. Blockbuster witnessed Netflix’s dramatic growth in the very early 2000s and chose to do nothing. Company leaders saw the world from a solitary vantage […]
In Another’s Shoes
What’s the best way to keep an eye on what your customers need and want? I’ve been reading about empathy in Wired to Care: How Companies Prosper When They Create Widespread Empathy, by Dev Pataik and Peter Mortensen. The authors make a case for better customer contact in business strategy planning. Modern technological improvements in […]
Creating What You Dream About for Your Life (Part 2)
The Relationship between Emotional Intelligence, IQ, Personality and Income
Emotional intelligence taps into a fundamental element of human behavior that is distinct from your intellect. There is no connection between IQ and emotional intelligence. Intelligence is your ability to learn, as well as retrieve and apply knowledge. Emotional intelligence is a flexible set of skills that can be acquired and improved with practice. While […]
Diana Gabriel, PPC