Has honesty become a thing of the past? Many of us are asking this very question as hear about or see the many ways in which others (maybe even ourselves) are being wronged. Some people are constantly looking for alternative ways to get over on others and the business world is no exception. We need […]
Managers, there’s some good news on the public relations front. The right public relations planning really CAN alter individual perception and lead to changed behaviors among your key outside audiences. Therefore, try to remember that your PR effort must demand more than special events, news releases and talk show tactics if you’re to receive the […]
If you WOW a customer at the Moment of Truth , the average customer will walk away and tell five people about the experience. If you, however, fail to meet the customer’s expectations at that moment , customers are very likely to tell 11 people about the problem they had with your company. If you […]
“Interpersonal interaction, though sometimes not the top reason for making a purchase, is almost always the reason for not repurchasing.” – Marshall Goldsmith, Don Brown and Bill Hawkins, What Got You Here Won’t Get You There in Sales!: How Successful Salespeople Take It to the Next Level, (McGraw-Hill, 2011). Leaders seem to forget that their […]
The more I speak with people working hard in organizations, the less I see a “9 to 5” mentality. As work evolves in the 21st century, separating our professional and personal lives proves to be an artificial divide. Your personal purpose influences your work purpose, and vice versa. A company’s purpose starts with its leaders and […]
Many of us see joy as the delightful result of being able to do work that we love. And this is certainly a great producer of joy on the job. The real trick, however, is how to bring joy to anything you do. Doing so can transform the mundane into the enjoyable and let loose incredible energy for all you put your attention to. The secret: creativity. Feeling creative and playful helps us bust through resistance, fear, boredom and disbelief on our way to an engaged satisfaction.