Working with executives and their teams is my privilege and honor. I’ve observed the best of courageous leaders who lean into conflict within their teams and experience amazing breakthroughs. I’ve also witnessed good leaders who avoid conflict and let the issues fester underground. Those issues are either pushed aside, leaving the team in ambiguity and […]
Many leaders I work with discover that, when they promoted to a new leadership opportunity, they have inherited a troubled team. And they are now expected to fix it – making the team functional. Frequently, their new team is not interested in being fixed or functioning any differently than do currently. To further complicate leadership […]
If you’re an employer or a manager then work place absence is costing you money, inconvenience, and upsetting your customers. As we all know, not all days taken off work are due to genuine sickness. Many employees take sick leave because their morale is low, and they just don’t like or can’t do their work. […]
When was the last time you had to deal with a difficult person? It may have been a client or perhaps it was a member of your team, a colleague or even – your boss! I’m sure that you always want to provide exceptional service to both your clients and co-workers. However, in the real […]
Introverts vs. Extroverts One’s attraction to working in social groups may be culturally influenced. In the United States, for example, we tend to idealize charismatic extroverts. (Think celebrities and media-savvy CEOs.) Because extroverts usually talk the most (and often the loudest), their ideas are heard and often implemented. Extroverts tend to tackle assignments quickly. They make […]
Several conditions make a workplace fertile ground for conflict:
Many executives are sitting too close to the blackboard to see their communication errors. An unbiased professional coach or consultant can spot weaknesses and help correct approaches that contribute to conflict.
It’s hard to know how we come across with the language and tone of voice we’re so accustomed to using.
People have different needs, values, beliefs, assumptions and cultural frameworks. Our expectations are fed by past experiences. If you erroneously assume that others are essentially mirror images, your lack of clarity can create strife.
Managed well, conflict can stimulate creativity, motivate people to stretch themselves, encourage peer-to-peer learning and help teams move beyond the status quo.