I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions. ~ Lee Iacocca
In my experience working with successful leaders Listening may be the most important, yet underdeveloped, skill for personal and professional success, especially in today’s fast-paced business climate.
To be honest, most of us take listening for granted. In fact, our brains love to try to multi-task: we assume we know what the person’s going to say, so we let our minds wander, at the same time filtering it for similar experiences we’ve had, all the while formulating a response.
The problem is that while we are doing all that, we’re not listening well, and we often risk subtle clues to important issues. This tendency to multi-task is almost universal. I see it with many of the clients I work with.
Good listening skills can help you:
- Develop/create a culture of trust
- Develop innovative ideas
- Facilitate the right alliances
- Find out what you don’t know
- Make the right decisions
- Foster team alignment
- Create healthy personal relationships
- Secure a promotion or great assignment
Most people are not mindful of listening, focusing instead on how to articulate their own views or how they are going to respond more effectively. This approach is misguided.
“Power listening—the art of probing and challenging the information garnered from others to improve its quality and quantity—is the key to building a knowledge base that generates fresh insights,” according to author Bernard T. Ferrari in his book, Power Listening: Mastering the Most Critical Business Skill of All (Portfolio Hardcover, 2012).
Unfortunately, business schools or leadership courses fail to teach power listening. Of the nearly 300 communications courses the American Management Association offers, only two deal directly with listening skills. Professionals must nonetheless write and speak more persuasively, so it’s essential to improve one’s listening capabilities.
One of the more effective ways to improve your listening skills is to work one-on-one with an executive coach. As you can imagine, learning about it in a book won’t give you the real-world practice you’ll need to develop your power listening skills.