If you’re an employee, how do you step into a leadership role? If you’re a leader, how do you encourage staff to step up?
Here are some suggestions:
Trust. Leaders need to create it and employees need to, well, trust. If your words and actions are just lip service, employees will know and steer clear. Avoiding flavor-of-the-month buzz words can go a long way to proving you are genuine.
Understanding. Employee empowerment is not an event, it’s a philosophy with specific strategies that allow staff to make decisions that directly affect their job. Employers need to be in it for the long term and employees need to consider how their decisions may affect the company.
Clear boundaries. When the leader is away, what decisions can staff make? Remember, assigning responsibility without authority can be a leadership killer. Make sure everyone knows who is leading whom. If you’re an employee, make sure you get clear direction before assuming responsibility.
Encouragement. Second guessing the decisions of staff that have been given the authority to make those decisions undermines the entire process. Will mistakes be made? Of course. But shoot down an employee and see if anyone ever steps up with a critical idea or decision that takes the company’s success to the next level.
Empowering employees is a powerful way to motivate staff. It allows them to get passionate about challenges and inspires them to step up with new ideas. It’s a win-win situation. Left uninterrupted, this cycle repeats, encouraging passionate and skilled people to step up and make decisions about how to best serve customers or clients, which ultimately benefits the bottom line.
Author’s content used under license, © Claire Communications