Following the last few blogs on Creating Cultures of Trust, I think about an overlooked aspect of the trust dynamic—our openness to courageously offer honest feedback and receive feedback as a gift that helps us to be the best versions of ourselves. With the strengths package that I was given I feel compelled, at times, […]
Do you Need to Raise Your Trust Quotient?
During coaching conversations leaders often wonder: “How can I encourage my people to be more accountable?” You may feel that it’s simply a communication issue – once you learn to communicate better, problem solved. However, as we unravel the concerns around accountability, it becomes abundantly clear that trust – your lack of trust in yourself […]
Social Skills: Technology Changes Human Interaction
In the Future of Work, Social Skills are Priority
Several weeks ago, I wrote a series on the Good Enough Culture. As I reflect on my experiences that triggered these writings, I find that the fundamental and sincere social skills most of us were taught as children could have had a very positive impact on the customers, which would have resulted in very different […]
Social Skills – The Human Factor at Work
Reflecting on and writing about customer service experiences has brought up the question – what is the employment experience like for those individuals who are responsible for or provide such poor service? Do they feel like valued employees? Do they even know what it feels like to be a valued employee? Do they believe that […]
Diana Gabriel, PPC