Engagement is a buzzword right now and continues to be an important driving force for creating teams of excellence. As a leader or manager you must walk the talk of your expectations. What do you do to demonstrate engagement? This is part 4 of the 4-part series on Optimizing Your Management Team by Diana Gabriel, Certified […]
Training Your Managers
Once you have the right or best mix of people for your team do you tend to your own EI development? Do you offer your people opportunities to enhance their own EI? What do you do to create a people-centered, We culture? One that is focused on engagement with everyone as they contribute their very […]
Finding the Best Management Candidates
The challenge that is finding the best management candidates is real. There are a lot of people out there who want to be a leader or manager, but do they really want to do the work of a leader or manager? The relational skills of the candidates are equally as important as their technical abilities. […]
The Willingness to be Vulnerable
It is a great journey to become secure in being authentic and vulnerable with people outside of our closest circles. It certainly has been for me, coming from a family who held very private everything personal. I was introduced to Robert J. Anderson several years ago when I became certified in The Leadership Circle 360 […]
Effective Employee Development: 3 Tips from the Best Leaders
When people have the opportunity to take deep dives into their individual gifts, talents, and strengths they become curious and excited to learn more. I believe most people strive to be the best version of themselves when given the opportunity to do so. In turn, when you gift your people these opportunities they become more […]
The Gift of Receiving Feedback
Following the last few blogs on Creating Cultures of Trust, I think about an overlooked aspect of the trust dynamic—our openness to courageously offer honest feedback and receive feedback as a gift that helps us to be the best versions of ourselves. With the strengths package that I was given I feel compelled, at times, […]
Do you Need to Raise Your Trust Quotient?
During coaching conversations leaders often wonder: “How can I encourage my people to be more accountable?” You may feel that it’s simply a communication issue – once you learn to communicate better, problem solved. However, as we unravel the concerns around accountability, it becomes abundantly clear that trust – your lack of trust in yourself […]
Social Skills: Technology Changes Human Interaction
In the Future of Work, Social Skills are Priority
Several weeks ago, I wrote a series on the Good Enough Culture. As I reflect on my experiences that triggered these writings, I find that the fundamental and sincere social skills most of us were taught as children could have had a very positive impact on the customers, which would have resulted in very different […]
Social Skills – The Human Factor at Work
Reflecting on and writing about customer service experiences has brought up the question – what is the employment experience like for those individuals who are responsible for or provide such poor service? Do they feel like valued employees? Do they even know what it feels like to be a valued employee? Do they believe that […]
Diana Gabriel, PPC