Have you ever attended a training session and heard one of the participants ask, “Where’s my boss?” As other people in the room shrug, the person laughs and says, “My boss needs to attend this workshop more than anyone in our company. And without our manager’s support, no one will use this.” This is bad […]
Quick Fixes to Your Employee Morale Woes
If you think your employees’ poor job performance is costing you a large lost in profits, you should try some employee motivation tactics to get them to come around and be able to save your company from looming bankruptcy. It’s fairly easy and simple to rouse employee motivation; you just have to take these techniques […]
3 Steps to Make People Happy At Work
If you’re an employer or a manager then work place absence is costing you money, inconvenience, and upsetting your customers. As we all know, not all days taken off work are due to genuine sickness. Many employees take sick leave because their morale is low, and they just don’t like or can’t do their work. […]
10 Ways to Stimulate Employee Motivation
Today’s fast-moving business environment demands that the effective manager be both a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Gaining commitment, nurturing talent, and ensuring employee motivation and productivity require open communication and trust between managers and staff. Below are 10 ways in which you can stimulate […]
4 Steps to Powerful Conversations
“Power listening—the art of probing and challenging the information garnered from others to improve its quality and quantity—is the key to building a knowledge base that generates fresh insights,” ~ Bernard T. Ferrari, author of Power Listening: Mastering the Most Critical Business Skill of All (Portfolio Hardcover, 2012). It’s not easy learning to be a […]
4 Steps to Better Listening
In my previous post I mentioned that the ability to really listen is the most overlooked and undervalued skill in both business and personal life. We rarely take time to practice doing it better. In Power Listening: Mastering the Most Critical Business Skill of All (Portfolio Hardcover, 2012), Bernard T. Ferrari suggests four steps that form […]
Connecting through Social Media
If your company or organization hasn’t jumped on the social media bandwagon yet, it’s probably missing opportunities to connect with customers in new ways. Despite living in an age where technology has made always-on data connections ubiquitous, we are more disconnected from the people we impact than at any other time in history. Even with […]
When a Company or Organization Lacks Empathy
Some business executives dismiss the need for empathy, favoring the more concrete and defensible virtues of rational analysis. They have a point. So did Blockbuster executives when faced with Netflix’s debut. Blockbuster witnessed Netflix’s dramatic growth in the very early 2000s and chose to do nothing. Company leaders saw the world from a solitary vantage […]
Real People in the Information Age
I’ve been thinking about our need to demonstrate more empathy, especially in large organizations and workplaces. I see this in the work I do coaching and consulting . Most organizations over-rely on data, to the exclusion of face-to-face customer contact. It’s important to remember that we are intrinsically social animals, with an innate ability to […]
Diana Gabriel, PPC