In this final post on Good-Enough Cultures I’ll highlight two examples of Leaders who do not settle for good enough. I’ve worked with both of these leaders. Taking deep dives into their strengths and building their capacity as leaders was transformative for them in how they see their people and lead their teams. They felt […]
Turn Around a Good-Enough Culture
If your organization suffers from a good-enough culture, take heart: there are steps that you can take as a leader in overcoming a good-enough culture. As I mentioned in a previous post, caring is linked to understanding. Author Chowdhury, in his book, The Difference: When Good Enough Isn’t Enough, suggests that leaders who apply these […]
The Symptoms of Good-Enough
I was helping someone this week by meeting a service person at their home. It turns out that the service ticket had been created incorrectly, so the wrong type of service person was sent to fix the issue. Unfortunately, the incorrect service person had been sent to their home before. He felt badly about the […]
How the Good-Enough Culture Takes Root
When you’re mindful of customer service you notice great and not so great examples of it everywhere – in newspapers, blogs, articles and personal stories. Completely opposite of the airline experience I shared last week, is another flight I took recently. Everyone had boarded and settled in when the pilot informed us they were working […]
Diana Gabriel, PPC