We’re in the midst of the busy holiday season, with a lot of activity, excitement, stress and a sense that there’s not enough time for everything. As we experience more people out shopping at the same time in search of the perfect gift at the best price, patience, compassion, and empathy are often a part […]
Empathy.
Turn Around a Good-Enough Culture
If your organization suffers from a good-enough culture, take heart: there are steps that you can take as a leader in overcoming a good-enough culture. As I mentioned in a previous post, caring is linked to understanding. Author Chowdhury, in his book, The Difference: When Good Enough Isn’t Enough, suggests that leaders who apply these […]
More Powerful Questions
Asking powerful questions can change the course of a conversation with amazing results. When people feel important enough to be listened to they feel connected, they are more likely to be fully engaged with you, and appreciate the experience. You hold a lot of power and influence in how you chose to engage others. Perfecting the […]
Great Conversations with 3 Powerful Questions
Asking powerful questions is an art found in the simplicity of how we phrase a question. It requires thoughtfulness and practice. Being authentic and fully present is essential to having the impactful conversations. As with any new skill, play around with your powerful questions, wordsmithing them until they feel authentic to you. We learn by practicing, assessing results, tweaking […]
Powerful Questions for Better Conversations
Restore Trust with A Good Apology
Effective and Sincere Apologies
The Wrong Way to Apologize at Work
Managing Perceptions Through Filters
One of the most important things for leaders to embrace is their humanness — their human messiness. The messiness of failure is inescapable and necessary for those who lead courageously. It is in how you acknowledge and handle your failures that make all of the difference in people experiencing you as confidently vulnerable, authentic and trustworthy. […]
The Trust Filter with Leadership Communication
Building and maintaining a culture of trust is simultaneously complex and simple — it is all about you and not about you. Learning this dance is a critical skill for successful leadership. As you go about your daily work, keeping your eye on the three of the components of trust — Reliability, Sincerity and Competence — […]