If you’re an employer or a manager then work place absence is costing you money, inconvenience, and upsetting your customers. As we all know, not all days taken off work are due to genuine sickness. Many employees take sick leave because their morale is low, and they just don’t like or can’t do their work. […]
“Interpersonal interaction, though sometimes not the top reason for making a purchase, is almost always the reason for not repurchasing.” – Marshall Goldsmith, Don Brown and Bill Hawkins, What Got You Here Won’t Get You There in Sales!: How Successful Salespeople Take It to the Next Level, (McGraw-Hill, 2011). Leaders seem to forget that their […]
When was the last time you had to deal with a difficult person? It may have been a client or perhaps it was a member of your team, a colleague or even – your boss! I’m sure that you always want to provide exceptional service to both your clients and co-workers. However, in the real […]
Several conditions make a workplace fertile ground for conflict:
Many executives are sitting too close to the blackboard to see their communication errors. An unbiased professional coach or consultant can spot weaknesses and help correct approaches that contribute to conflict.
It’s hard to know how we come across with the language and tone of voice we’re so accustomed to using.
People have different needs, values, beliefs, assumptions and cultural frameworks. Our expectations are fed by past experiences. If you erroneously assume that others are essentially mirror images, your lack of clarity can create strife.
Managed well, conflict can stimulate creativity, motivate people to stretch themselves, encourage peer-to-peer learning and help teams move beyond the status quo.
What is the sad truth? Cheating isn’t limited to those in positions of power. While power is certainly fraught with opportunities and temptations, each of us faces daily choices that involve doing the right—or wrong—thing. Only when a CEO, politician, celebrity or sports legend gets caught does the problem rise to front-page news.