These ten commandments of human relations were not created by me, and I’m not certain exactly who created them, but I do know that they don’t go out of style or out of date if you are in business. Everyone who owns, manages or work within a business should put all of their energy within achieving and following these commandments. They are important in every type of relationship be it marketing, selling to clients, providing customer support before or after the sale, working with and negotiating with vendors or your support team and of course internal to your organization.
As the leader of your team, consider going over these commandments and contemplate how well you and everyone on your team abides by them. Encouraging your team to apply them just might smooth some ruffled feathers or diffuse a tense situation.
The commandments of human relations are listed below:
1. SPEAK TO PEOPLE
There is nothing like a cheerful word accompanied by eye contact, be sure to look your team member in the eye as you speak.
2. SMILE AT PEOPLE
Did you know that it takes 72 muscles to frown, only 14 to smile? People can hear the difference in your voice – even over the phone.
3. CALL PEOPLE BY NAME
The sweetest music to anyone’s ear is the sound of his/her own name. But be sure that as you refer to someone by name, that you are pronouncing it correctly.
4. BE FRIENDLY AND HELPFUL
Build relationships with those on your team by treating them like a friend and remember to be a friend first.
5. BE CORDIAL
Sincerely speak and act as if everything you do is a honest choice.
6. BE GENUINELY INTERESTED IN PEOPLE
You can like almost everybody if you try. They don’t care how much you know until they know how much you care.
7. BE GENEROUS WITH PRAISE
Praise publicly, correct privately. Everyone wins this way.
8. BE CONSIDERATE
There are usually three sides to a controversy: yours, the other person’s, and the right side. Keep ego and emotions in check.
9. BE ALERT
What counts most is what we do for others not ourselves.
10. HAVE A GOOD SENSE OF HUMOR
Don’t take yourself too seriously. When you add loads of patience, and humility, you will have a formula for enduring success.
Some of these may sound simple, while others seem more difficult. But they are all equally as important. In today’s world, a deeper understanding of the sensitivities of human interactions becomes not only essential but imperative.