Employing a Checks and Balances System in Your Hiring Process

Whether you’re hiring a CEO, an employee, or a subcontractor, you always take a risk.  Unfortunately, there are times when people will go to great lengths to misrepresent themselves and thus create the need for background check resources and references. In attempt to avoid the deception trap the next time you interview a potential candidate, […]

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10 Ways to Stimulate Employee Motivation

Today’s fast-moving business environment demands that the effective manager be both a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Gaining commitment, nurturing talent, and ensuring employee motivation and productivity require open communication and trust between managers and staff. Below are 10 ways in which you can stimulate […]

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4 Steps to Better Listening

In my previous post I mentioned that the ability to really listen is the most overlooked and undervalued skill in both business and personal life. We rarely take time to practice doing it better. In Power Listening: Mastering the Most Critical Business Skill of All (Portfolio Hardcover, 2012), Bernard T. Ferrari suggests four steps that form […]

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Be a Better Listener (Part 4)

9 Keys to Better Listening Keep the following goals in mind when practicing good listening skills: Just listen. Don’t interrupt. Don’t finish the other person’s sentences. Don’t say “I knew that.” Don’t agree with the other person. Be neutral. Even if he praises you, just say “thank you.” Don’t use the words “no,” “but” or […]

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Be a Better Listener (Part 3)

Why Don’t We Listen? When you meet with your boss, an important client, a potential new friend or a love interest, you manage to listen without interrupting. You’re a paragon of attentiveness, asking all the right questions and paying attention to the answers. You make sure you don’t talk too much. Highly successful people do […]

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Be a Better Listener (Part 2)

Listening, but Not Hearing Consider this: We retain only 25 percent of what we hear. Why? The average person speaks at about 130 words per minute. Our thinking speed is about 500 words per minute. Consequently, we jump ahead of what is actually being said. This causes our minds to wander, and we think about […]

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Be a Better Listener (Part 1)

Why do we admire celebrities like Oprah Winfrey, Katie Couric, Diane Sawyer and Bill Clinton? They make you feel like you’re the most important person in the room. They excel at listening – a skill that separates great personalities from the near-great. When you meet Clinton for the first time, he says something positive to […]

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How to Use Humor at Work (Part 4)

How to Add Humor at Work Timing can be everything when it comes to humor. Follow these guidelines to increase your chances of getting a few chuckles after your next one-liner: Watch for a playful mood before you tell a joke. Keep your stories short and simple. Laugh at your own jokes when a room […]

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How to Use Humor at Work (Part 3)

The Dark Side of Humor Joking and sarcasm will earn you a few chuckles, but there’s often an element of negativity in funny remarks. You must avoid crossing the fine line that transforms comic relief into hurtful jabs. As with anything in life, execution can elevate or sabotage your intentions. A gentle poke at someone’s […]

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