Authentic Leaders Engender Trust

Authentic, Authentic Leader, Self-Aware, Trust, Respect, Humility, Awareness, Connection, Value, Seek Feedback, Listen, Strengths, Strengths Based Leadership, StrengthsFinder, Leadership Coach

Being self-aware is not enough to be seen as authentic and to engender trust. I’ve learned this the hard way over the years. Through using the Strengths Strategy model and becoming self-aware through my Strengths lens, I’ve been inundated with insights on dimensions of my Strengths that I now recognize I need to monitor and […]

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5 Ways to Deal with Difficult People

When was the last time you had to deal with a difficult person? It may have been a client or perhaps it was a member of your team, a colleague or even – your boss! I’m sure that you always want to provide exceptional service to both your clients and co-workers. However, in the real […]

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4 Steps to Better Listening

In my previous post I mentioned that the ability to really listen is the most overlooked and undervalued skill in both business and personal life. We rarely take time to practice doing it better. In Power Listening: Mastering the Most Critical Business Skill of All (Portfolio Hardcover, 2012), Bernard T. Ferrari suggests four steps that form […]

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Be a Better Listener (Part 4)

9 Keys to Better Listening Keep the following goals in mind when practicing good listening skills: Just listen. Don’t interrupt. Don’t finish the other person’s sentences. Don’t say “I knew that.” Don’t agree with the other person. Be neutral. Even if he praises you, just say “thank you.” Don’t use the words “no,” “but” or […]

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Be a Better Listener (Part 3)

Why Don’t We Listen? When you meet with your boss, an important client, a potential new friend or a love interest, you manage to listen without interrupting. You’re a paragon of attentiveness, asking all the right questions and paying attention to the answers. You make sure you don’t talk too much. Highly successful people do […]

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Be a Better Listener (Part 2)

Listening, but Not Hearing Consider this: We retain only 25 percent of what we hear. Why? The average person speaks at about 130 words per minute. Our thinking speed is about 500 words per minute. Consequently, we jump ahead of what is actually being said. This causes our minds to wander, and we think about […]

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Be a Better Listener (Part 1)

Why do we admire celebrities like Oprah Winfrey, Katie Couric, Diane Sawyer and Bill Clinton? They make you feel like you’re the most important person in the room. They excel at listening – a skill that separates great personalities from the near-great. When you meet Clinton for the first time, he says something positive to […]

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Battling an Irresistible Urge to Cheat? Ethical Slips

What is the sad truth? Cheating isn’t limited to those in positions of power. While power is certainly fraught with opportunities and temptations, each of us faces daily choices that involve doing the right—or wrong—thing. Only when a CEO, politician, celebrity or sports legend gets caught does the problem rise to front-page news.

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