Several weeks ago, I wrote a series on the Good Enough Culture. As I reflect on my experiences that triggered these writings, I find that the fundamental and sincere social skills most of us were taught as children could have had a very positive impact on the customers, which would have resulted in very different experiences and stories told about those events.
I see so many people who appear to be unaware of their impact on others. I’ve also observed clients who become aware of their strengths, both the positive and the negative impact that is possible when they dig in and work to align their intentions, strengths and impact for the best possible outcome.
This is part 3 in this 5-part series on A New Era of Relationships by Diana Gabriel, Certified Strengths Strategy Coach.There is a big shift in the qualities employers seek when filling positions and what it takes to be successful. Click To Tweet
What do you think will be priority career skills for the future of work? Some say human social skills will be even more important in a world where machines — computers and robots — are universally employed.
I am more and more aware of this in my work and sharing from Fortune Magazine Senior Editor Geoff Colvin in Humans Are Underrated: What High Achievers Know That Brilliant Machines Never Will (Portfolio, 2015). A look at research from leading consulting firms explains why:
- Co-creativity and brainstorming
- Cultural sensitivity and diversity management
These are right-brain social skills. It’s important to note that survey respondents did not cite business acumen, analysis or other left-brain thinking skills.
Other research supports this finding. The McKinsey Global Institute reveals that “interaction jobs” were “the fastest-growing category of employment in advanced economies” between 2001 and 2009. More specifically:
- Transaction jobs (bank teller, checkout clerk) decreased by 700,000 in the United States.
- Production jobs decreased by 2.7 million.
- Doctors, teachers and other highly interactive jobs increased by 4.8 million.
Historically, the most skilled and educated U.S. workers could be confident they would receive the high-salaried jobs. But researchers at the University of British Columbia and York University found a decline in demand in 2000 — one that has steadily dipped over the last 15 years.
Inflation-adjusted wages for U.S. college graduates have stagnated. We cannot suggest that education is no longer valued, but it’s obviously no longer enough to guarantee success.
Based on what I am aware of, there is a big shift in the qualities employers seek when filling positions and what it takes to be successful. They seem to be looking more at who a person is, and how well they interact and work with others — not just what a person has accomplished, their education, experience, and technical skills.
Given this reality, I believe leaders who desire to contribute their very best have a positive impact and to be successful, may need to consider working with a professional strengths coach to improve their social skills and become the best person they can be.